With your passion for new products, technology and customer service you will play a key role within our BMW Portsmouth dealership, becoming recognised as an expert who is proud to wear their BMW Genius uniform. You will enhance the customer experience by sharing your knowledge of the BMW Brand and products with potential owners, supporting the buying process. You will work effectively with the rest of the Dealership Team, bringing skills and knowledge that will inspire customers, build commitment and loyalty and ultimately increase sales.
As a BMW Genius you will:
•Provide an engaging, warm first point of contact for customers, whether that’s in the showroom or when responding to digital enquiries
•Be eager to learn and to share your knowledge with customers, using available resources and your own initiative to grow an understanding of BMW products and technologies as well as developments across the automotive industry
•Listen to customers to understand their needs, questions and aspirations, creating a non-pressurised, non-threatening sales environment
•Promote the BMW brand, products and technologies, sharing information, features and benefits in a friendly, understandable way
•Complete product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact
•Embrace the latest technology available, including tablets and video, to help customers through the car buying process
•Support off-site events, acting as an ambassador for your Dealership and for the BMW Brand
•Work with others within the Dealership Team to build effective relationships and specifically transferring customers to and from Sales Executives to complete other elements of the buying process, especially negotiation and finance
Knowledge, Experience & Qualification
•Proven customer service skills, most likely in a retail environment
•First class communication skills, in particular the ability to explain complex subjects in a simple, relevant way
•Passion for technology, with an interest in gadgets and IT and a good understanding of websites, smart phones, Microsoft Office and Apple
•There are no formal minimum academic qualifications, although fluency in English, numeracy and verbal and written communication skills will all be assessed as part of the recruitment process
Working hours applicable to this role are:
Monday to Friday 8.30am - 6.00pm with an hour for lunch
Saturday 8.30am - 5.00pm with a hour for lunch, & day off in the week
Sundays 10.00am - 4.00pm on a rota, there will be a extra day off in the week when worked
In return you will be entitled to:
In addition to all of this Snows is committed to ensuring its employees receive the best training both in house and via its manufacturers.
We regret that due to volume, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of the close date please assume you have been unsuccessful on this occasion.
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