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CUSTOMER RETENTION EXECUTIVE (MOTABILITY)

The Driving Spirit

Snows are an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners.

We are currently on the lookout for a Customer Retention Executive (Motability) to expand our current Sales Team at MINI Portsmouth.

Your day

As a Customer Retention Executive (Motability), you will be accountable for generating renewal appointments for the Sales Team through the utilisation of manufacturer and dealer systems, and promoting Service Plan and Extended Warranty to existing customers.

Your day will include:

• Focusing on outbound calls to existing sales and service customers.

• Maintaining the relationship with the customer throughout their ownership cycle and creating renewal appointments for the Sales Team.

• Identifying the opportunities to offer extended warranty, and our service plan options to our customers.

• Working closely with the Business Manager and linking with the Sales Consultants on appointments.

• Creating appointments, and promoting various products to our customers via telephone and internet.



Have you got what it takes?

  • Passion for delivering an exclusive customer experience.
  • A desire to achieve challenging goals and targets with a proven track record in sales.
  • High level of social and communication skills.
  • Good organisational and planning skills.
  • Can-do, proactive approach.
  • PC, Microsoft and web literate.
  • Valid driving licence.

What is in it for you?

  • Highly competitive salary and bonus scheme.
  • Full training and support to help you immerse yourself in the role and Snows values.
  • 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
  • Discounted MOTs, Service & Parts.
  • Recommend a Friend Bonus/ Introducing a Customer Bonus.
  • Life Assurance Benefit.
  • Snows Contributory Pension Scheme.
  • Health Shield.
  • BEN – Employee Assistance Programme.
  • Excellent development opportunities to learn & grow with Snows.
  • Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of Work

Monday to Friday 8.30am - 6.00pm with an hour for lunch

Ref: smpmre

Location MINI Portsmouth
Salary Competitive Salary and Commission Structure
Closing Date 30/06/2022

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