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Customer Contact & Retention Consultant

We are looking for an individual to look after and nurture our customer database in the sales department. The ideal candidate would need to be able to demonstrate enthusiasm whilst on the phone and show the ability to book appointments from building rapport over a durable medium (phone or email).

They will be looking after the following areas within the sales department :

•1 by 1 FISC renewals system – calling and booking appointments for accounts reviews on current finance agreements
•Cooper Solutions; Who’s coming in – prospecting service customer’s prior to them bringing their car in for work and booking in test drive or appointment to look at changing their vehicle
•Carwow – responding to Carwow leads and having direct message conversations with enquiries
•We Want To Buy Your Car – sending a daily letter to customers with a We Want To Buy Your Car message
•RAPID Response quality control – to check the response quality and speed rate of responses by sales executives – follow up any lost leads or responses that haven’t been by sales executive


Working hours applicable to this role are:

Monday to Friday 9.00am – 5.00pm with an hour for lunch

In return you will be entitled to:

  • 30 days holiday, inc. Bank holidays (pro rata)
  • Recommend a Friend
  • Introducing a customer
  • Life Assurance benefit
  • Snows pension scheme
  • Specsavers vouchers
  • Recognition for zero sickness
  • Recognition of length of service at 5,10,15,20 years anniversary
  • BEN – Employee Assistance Programme

In addition to all of this Snows is committed to ensuring its employees receive the best training both in house and via its manufacturers.


We regret that due to volume, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of the close date please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button

Ref: STP-CCRC-1809

Location Toyota Plymouth
Salary Competitive Basic Salary + Bonus Structure
Closing Date 31/01/2020

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