Question Answer
What is Lexus Relax? To give you full peace of mind, we have introduced Lexus Relax, meaning every Lexus, both new and used, will be covered for up to 10 years/100,000 miles. Once the standard 3 year/60,000 manufacturer warranty expires, every time you service your vehicle with us, we add an additional 12 month warranty* to your vehicle, until it is 10 years old, or has driven 100,000 miles. *T&Cs apply
If I change my centre, how can they prove there is an active warranty on the vehicle to another centre? In order to understand if a vehicle is covered by Lexus Relax, the Centre should check the Central Warranty System (CWS) where the active contract will be shown against the vehicle's VIN.
How is the Lexus Relax activated? Lexus Relax is a mandatory programme so an automatic data process is in place to identify eligible vehicle.
What's covered in the warranty? The coverage offers the same terms as the TEC warranty in year 4 & 5, excluding wear and tear.
If I purchase a new vehicle, when des the vehicle become eligible for Lexus Relax? If the customer purchased a new car, their vehicle is covered by a three year manufacturer's warranty. The vehicle will become eligible for Lexus Relax when a full or interim service is completed within 12 months of the manufacturer's warranty expiring.
If a customer purchases a used car, when does the vehicle become eligible for the Lexus Relax warranty? If the customer purchased a used car, their vehicle is covered by a one year manufacturer's warranty. The vehicle will become eligible for Lexus Relax when a full or interim service is completed (approximately 12 months later).
Will customers be able to buy Lexus Relax? No, the Lexus Relax contract is automatically triggered by a scheduled service.
What will happen to Lexus vehicles currently covered by a five year warranty? If the customer ordered their Lexus before 1 June the vehicle is covered by 5 years manufacturers warranty. Lexus Relax can apply thereafter, providing the customer has his vehicles scheduled service completed in an approved workshop in the last 12 months of the manufacturers warranty. This means for vehicles ordered before 1 June, claims apply in year 4 and 5. Then Lexus Relax applies in subsequent years if applicable.
What happens if the vehicle requires a scheduled service every 2 years/20,000 miles? If the customer's vehicle requires scheduled maintenance every two years/20,000 miles, they can still receive Lexus Relax cover.
What happens to the Hybrid Health Check and hybrid component and battery cover? For hybrid vehicles, the service will include a Hybrid Health Check to extend the hybrid component and battery warranty cover. If the vehicle is eligible for the hybrid components and battery cover will be included in the same Lexus Relax contract until 10 years or 100,000 miles, whichever is soonest. You can then independently extend the hybrid component and battery warranty cover for up to 15 years and unlimited mileage by having a Hybrid Health Check.
Is Lexus going back on it's 5 year warranty? Lexus Relax provides added value to our servicing proposition. Customers can extend their vehicle warranty by an extra year, free with a service. Customers can be reassured their vehicles are being maintained by an expert team of technicians.
What happens to existing extended warranty customers? If a customer has purchased an extended warranty, they will benefit from a bundled package including free roadside assistance, two free MOT tests and MOT cover. You can benefit from an extra year's warranty (up to 10 years) when they come in for their next service.
What happens to my service plan? There is no impact for customers with existing service plan agreements. They can continue to come in for a service and claim against their plan, with the added benefit of a Lexus Relax contract is their vehicle is eligible (less than 10 years or 100,000 miles, whichever is sooner).
What happens to high mileage vehicles? E.g Taxis In the case of a high mileage vehicle, the customer can still benefit from Lexus Relax. However, the will reach the mileage limit before the 10 year expiry date. In this case, we can offer the alternative extended warranty options to keep their vehicle covered for longer.
What is the car has missed previous services? If the vehicle has never been serviced in our network or has missed a scheduled service, the customer can still benefit from Lexus Relax, so long as the vehicle is less than 10 years or 100,000 miles.
Is AA/Roadside Assistance included? Lexus Relax is an added benefit to the service and does not include roadside assistance as part of the offering.
If I have a service at 9 years and 364 days, do they get another year as this will take them over the 10-year limit? Yes a contract will be created for 12 months/10,000 miles whichever is sooner so, in this case until 10 years and 364 days. A full year's cover and 10,000 mile contract will be created so long as the vehicle is within the eligibility requirements on the date the vehicle is serviced.
Will the warranty be transferrable from owner to owner? Yes, this is a key benefit. If the customer wishes to sell their vehicle, the next owner will inherit the benefits of an extended warranty and will be able to extend this further by maintaining the vehicle with the official dealership network.
What happens to pipeline orders sold on the basis of a 5 year warranty? All vehicle orders placed before 1 June 2021 will have a five year warranty automatically applied to their vehicle. This includes vehicles which are in an extended pipeline but which have a customer order attached to them. Any vehicle orders placed on or after 1 June 2021 will receive a three year standard manufacturer warranty (extendable up to 10 years with Lexus Relax.
If a vehicle is 5 years old with 99,999 miles on the day of service, will a Lexus Relax contract be created? Yes, a Lexus Relax contract will be created for one year and 10,000 miles, whichever is sooner. In this case, the vehicle will be covered until 6 years or 109,000 miles whichever is soonest.