Tyre Maintenance Plan
1. INTRODUCTION
Welcome to your Tyre Maintenance Plan.
Thank you for choosing EMaC. In this document you will find useful information regarding your Tyre Maintenance Plan, including its full terms and conditions.
It is really important that you read the contents of this document carefully, as it covers subjects such as:
We hope you find everything you need in this document, however if anything is unclear, please do not hesitate to contact our friendly team who will be more than happy to help.
You will find our full contact details in Section 7.
Your Tyre Maintenance Plan is not an insurance policy and is not regulated by the Financial Conduct Authority (FCA). It is an Agreement to provide routine Maintenance Inspections and/or Repairs .
You acknowledge and agree that this Tyre Maintenance Plan does not involve the transfer of any risk to us. We do not assume any general or undefined risks beyond those explicitly stated herein. Our risks are limited to obligations as outlined herein and do not include any insurance-like obligations.
The Maintenance and Repair obligations under this Tyre Maintenance Plan are not contingent upon the occurrence of any uncertain or adverse events.
The payment made by you is for Maintenance and Repair services and are contingent upon specified future events. The parties agree that the amount of payment made by you is based on the costs of the Maintenance Inspections and Repairs which are anticipated cost of providing the agreed-upon services in response to the events determined herein.
Please be aware that the benefits provided under this Agreement are only limited to Maintenance Inspection and Tyre Repair/Replacement and are not intended to serve as coverage for accidental damage or losses typically covered under a comprehensive insurance policy.
The Plan Schedule, which together with this Tyre Maintenance Plan constitute our Agreement with you. If you require this document in a different format, you can call us on 0330 0996 815 to discuss your individual requirements further.
2. HOW TO BOOK YOUR VEHICLE IN FOR AN INSPECTION OR REPAIRS (MAINTENANCE EVENT)
To book your vehicle in for an Inspection or Repairs (Maintenance Event) please contact the Approved Dealer in the first instance, or the Administrator, to arrange for your Maintenance Event using the details below.
Please do not proceed with any Repairs until the request has been authorised by us. It is your responsibility to ensure the repairer calls or emails us before any work is started.
Telephone: 0330 0996 815
Email: maintenance@emac.co.uk
To keep your vehicle in the best condition, we recommend you contact us to book a quarterly Maintenance Inspection and any necessary Repairs.
If you don’t book your quarterly Maintenance Inspection, it will not affect your Agreement.
Once your vehicle is booked in for its Maintenance Event, you must take your vehicle to the Maintenance Agent or suitable location at the time and date agreed.
During your appointment, we may need access to your vehicle and investigate the request further. We may ask for photographic evidence of the area that requires Repair.
Only our appointed Maintenance Agents can complete Maintenance Events
3. DEFINITIONS
Administrator: The Administrator of this Agreement is EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe CW1 6GU, registered number 03158541. The Administrator is appointed as your first point of contact. The Provider may also use additional contractors to provide administration services and technical support. The Provider reserves the right to change the appointed Administrator at any time and will write to inform you prior to such a change.
Agreement: We base this Tyre Plan on the information you have provided to the Approved Dealer where you purchased your vehicle. The information is used to produce the Plan Schedule, which together with these terms and conditions constitute our Agreement with you (‘Agreement’).
Approved Dealer: The dealer detailed in the Plan Schedule. This is an agent of the Provider and has been approved to sell the Agreement and carry out initial Maintenance Inspections and Repairs on the Provider’s behalf.
Maintenance Agent: The Approved Dealer and any other third party appointed by the Provider for the provision of the services detailed under Maintenance Events.
Maintenance Inspection: As determined in Section 5.A.
Maintenance Event: Maintenance Inspection and Repairs.
Plan Schedule: The document that the Approved Dealer provided to you, which contains your details, your vehicle details, the Start Date and the Expiry Date of your Plan.
Provider/We/Our/Us/EMaC: This Agreement is a contract between you and the Provider. The Provider is EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe, CW1 6GU.
Tyre: The Tyres fitted to the vehicle which must be of the same rating/size and make as at the Start Date including the spare Tyre.
Repair: A Tyre that can be repaired to a British Safety Standard by using a Tyre Repair plug patch. You, Your: The legal owner or registered keeper of the vehicle as named on the Plan Schedule.
4. ELIGIBILITY
Your vehicle must:
5. BENEFITS
This Plan is an annual service contract provided by EMaC through 4 quarterly Maintenance Events per annum for the duration detailed in the Plan Schedule.
The Plan provides regular attention via the Maintenance Events. This helps to maintain your Tyres at a saving on the cost of such Maintenance Events, if purchased separately. The Plan is intended to manage the expected effects of regular motoring and not the type of accidental or other damage covered by a motor insurance policy. A Maintenance Event consists of a Maintenance Inspection and any Repairs identified during the Maintenance Inspection. The details of the inclusions and exclusions of the Maintenance Event are:
A. Maintenance Inspection
The Maintenance Inspection will comprise of a cleanse and visual check on the items listed in section 1 below. This will ascertain whether these items require any Tyre Repair or Replacement.
Section 1
1) Measure tread depth across all sections of each Tyre;
2) Check for any Tyre damage (including punctures);
3) Check for any contamination or foreign objects;
4) Check for any ageing/deterioration of the rubber;
5) Check for any previous repairs not in accordance with British Standards. If the Maintenance Inspection identifies any required Repair(s), the Maintenance Agent will advise you of any recommended Repair(s) and whether it is included under the Plan (see Section 5.B for details).
B. Repairs
As part of the Plan, we include Repairs for items listed in Section 5.A (Section 1) if, due to usage, the Tyre suffers Tyre damage resulting in a puncture (deflating of the Tyre) from the Start Date and for the duration of the Plan term as stated in the Plan Schedule.
If the Tyre cannot be repaired by our Maintenance Agents, then it will be replaced by the Maintenance Agent.
Any Repair or condition specifically listed under the heading ‘Repairs which are not included’ in Section 5.B will not be included under the Plan. All Repairs and/or replacements are guaranteed for the duration of this agreement.
Repairs which are included:
If the Maintenance Agent identifies a Repair requirement to your Tyres, we will provide an unlimited number of Repairs and if a Repair cannot be completed, we will provide up to a maximum of 2 Tyre Replacements per annum, from the Start Date and for the duration of this Agreement (Replacement)
Repairs which are not included:
6. COMMENCEMENT AND DURATION
This Agreement commences from the Start Date shown on your Plan Schedule. It will continue until the Expiry Date shown on your Plan Schedule subject to adherence to these Terms and Conditions.
The first quarterly Maintenance Event can be carried out within 3 months after the Start Date stated in the Plan Schedule, and each subsequent Maintenance Event within 3 months of the last day of the previous quarter.
7. GENERAL
General Enquiries (Outside of bookings)
Telephone: 0330 0996 815
Email: maintenance@emac.co.uk
Additional Information
A. Transfer: This Agreement can be transferred to the next private owner of your vehicle within 14 days of the date of the sale of the vehicle. You can do this by emailing the Administrator using the above contact details to request a Transfer of Ownership. A transfer can only be made in the event of the vehicle being sold by the registered keeper to another private individual (not to a motor trader or retailer).
B. Telephone calls: Any call made in connection with Your Agreement may be monitored as part of training and quality assurance processes.
C. Misinformation: When applying for this Agreement or submitting a request, you or anyone acting on your behalf must take reasonable care to answer all questions honestly and to the best of your/their knowledge. Failure to do so may affect the validity of your Agreement and the provision of services (Including Tyre Repair/Replacement).
D. Governing Law: This Agreement is governed by the law of England and Wales.
E. Cancellation & Refunds If you want to cancel this Agreement:
The Administrator will deduct a £36 administration fee from the refund balance. For example:
F. Termination
If you do not comply with the Terms and Conditions, the Agreement will terminate immediately.
8. COMPLAINTS
We hope you are satisfied with your purchase, however we understand sometimes things may go wrong. If you have a complaint regarding the sale of this Plan, you should contact the supplying Approved Dealer. If you have a complaint regarding the contents of this Agreement, you should in the first instance contact EMaC’s Customer Care using the following contact details:
Address: Customer Care Department Team, EMaC Limited, EMaC House, Southmere Court, Crewe CW1 6GU, registered number 03158541
Email: complaints@emac.co.uk
Telephone: 0330 0996 815
You can find our Complaints Policy at: www.emac.co.uk/complaints
We hope by contacting the above we will be able to resolve your complaint. However, if you are still not satisfied with the response, you may contact The Motor Ombudsman at:
https://www.themotorombudsman.org/consumers/make-a-complaint
Address: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
Telephone: 0345 241 3008
None of the above affects any right to legal action.
9. DATA PROTECTION
Data Protection Act 2018. For the purposes of the Data Protection Act 2018, the Data Controller in relation to information you supply is the Approved Dealer. The Data Processor is the Administrator. The Data Controller and the Data Processor may share the information provided, together with other information, with organisations who are the Approved Dealer’s or the Administrator’s business partners, suppliers or agents, for the purposes of customer services, order fulfilment and financial and account administration. The Approved Dealer and the Administrator will not transfer the information you provide to any country outside of the European Economic Area. When you have given the Approved Dealer information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of your information (for which the Approved Dealer or Administrator may charge a small fee in accordance with data protection legislation) and to correct any inaccuracies. The Approved Dealer or Administrator may monitor and/or record telephone calls for staff training and security purposes, and to improve the quality of services that are provided