We are looking for a Service Estimator/Costing Clerk to assist and support the Service Manager and Service Executives in dealing with customer requirements for service and repair, in an efficient and courteous manner to ensure the highest standard of Customer Service
You will assist with the pre-planning and preparation of customer work instructions, estimation and costing so as to achieve a ‘Right First Time’ visit and reduce the occurrence of repeat visits for the same repair. Whilst also maximising revenue through correct invoicing channels ensuring fair and transparent costs are used at all times.
To review the previous days bookings to ensure sufficient checks and preparation are carried out that will enable the work requested by the customer to be completed within the agreed timescales and achieve a ‘Right First Time’ visit.
Prepare job cards, highlighting missing e-mail addresses, mobile phones numbers, or historic next service/MOT dates and ensure a campaign/recall check has been completed.
Organise 1link bookings, ensuring response times and service level agreements are met.
Using 1link system, to obtain authority for work as required.
Ensure all work identified on the EVHC system is fully priced using the correct labour times and includes all required parts, in sufficient time to enable the Service Executives to contact the customer and obtain authority for the additional work utilising Cit-now for added transparency.
Follow BMW warranty and goodwill policy procedures.
Assist with invoicing and submission of warranty repairs and service package claims.
Prepare customer invoices, using the correct flat rate labour times, ensuring all parts and labour costs are charged out.
Ensure all service and repairs completed are invoiced within 48 hours.
Carry out weekly check of work in progress, ensuring all jobs 14 days or older, are reviewed and any issues addressed.
Using the labour status report, carry out regular checks to ensure all completed labour lines are invoiced.
Assist with customer enquiries and service bookings.
To maintain a high standard of presentation through good housekeeping and operate a clear desk policy.
To attend BMW and MINI Training courses, on site and other specialist training as found to be necessary.
To maintain an up to date knowledge on all products and procedures, reading bulletins and technical information supplied by BMW and MINI UK.
To assist colleagues through the sharing of experience and knowledge in all aspects of the job.
To maintain a good working relationship with all internal and external customers. updating prospect records on CDK as necessary.
Working hours applicable for the role:
Monday - Friday 7.45am - 5.45pm with half an hour for lunch
Alternate Saturdays 8.00am - 1.00pm
In return we offer you a competitive reward package:
In addition to all of this Snows is committed to ensuring its employees receive the best training both in house and via its manufactures.
We regret that due to volume, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks please assume you have been unsuccessful on this occasion.
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