Customer Contact Executive

Snows are proud to be expanding our Customer Contact Centre in Hedge End.

Based at out Lexus and Toyota dealership, your role will be to make and receive phone calls for our existing customers. Providing help and assistance in booking them in for their MOT, Servicing and all other work related to their vehicle. In addition to the phone calls, you will also be responsible for email and SMS relating reminders for our customers. You will be part of a 12 member strong team made up of a diverse group of people and working alongside our Marketing & Communications department.

We provide an attractive starting salary with uncapped commission based on the number of customers you book into the company diaries. There are also other ad-hoc bonuses for selling additional products.

This is a “warm” call position, where customers are expecting to receive our notifications. There is no cold calling and we have a lot of customers who need us to contact them to get booked into our very busy workshops. The mix of calls is approximately 60% Outbound and 40% Inbound, but this depends on the time of year.

We are looking for someone who has experience dealing with Customers and making and receiving phone calls, ideally in a Contact Centre environment. We need someone who has a “can do” attitude and who is proactive in their approach to work. You must be good with using computers with multiple screens open at the same time to retrieve the correct information and to be able to make a booking on a phone call.

Working hours applicable to this role are:

Monday – Friday 9.00am – 6.00pm with an hour for lunch

In return we offer you a competitive reward package:

Staff Purchase Scheme: Once an employee has successfully completed 3 months employment they may purchase either vehicles, parts, accessories or labour from the Company at significantly subsidised rates.

Life Assurance: Company paid death in service benefit.

Pension: Snows Motor Group is pleased to offer a contributory pension scheme in line with the new government legislation. When you pay in so do we!

In addition to all of this Snows is committed to ensuring its employees receive the best training both in house and via its manufactures.

We regret that due to volume, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of the close date please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button

Ref: sth-cce

Location Snows, Hedge End
Salary Competitive Salary + Bonus Structure
Closing Date 07/10/2019

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