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Customer Retention Specialist

An exciting opportunity has arisen for a new role at Snows Toyota Southampton. This role will involve making outbound calls to existing customers to arrange appointments for the sales team. Based in Toyota Southampton.

Enthusiasm and a fantastic telephone manner will be essential qualities for the successful applicant, along with superb organisational skills. All attempted / successful / unsuccessful contacts will need to be recorded in a database, and reviewed regularly with the sales manager. You will work closely with both sales teams to establish and maintain a first class contact strategy for each individual customer’s needs / circumstances

The role would involve a basic salary, along with commission based on the number and quality of appointments generated. A company car could be available if required.

Whilst previous car sales experience would be advantageous, as would previous outbound call experience, neither are essential, as full training will be provided.

Training would be at our Snows Toyota Waterlooville Branch so the successful applicant would be required to Travel for an Initial period.


Working hours applicable for the role:

Monday to Friday 8.30am – 6.00pm with an hour for lunch


In return we offer you a competitive reward package:

  • Life Assurance: Company paid death in service benefit.
  • Pension: Snows is pleased to offer a contributory pension scheme in line with the new government legislation. When you pay in so do we!

In addition to all of this Snows is committed to ensuring its employees receive the best training both in house and via its manufactures.


We regret that due to volume, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button.

Ref: STS-CRS-1408

Location Toyota Southampton
Salary Competitive Basic Salary
Closing Date 30/09/2019

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