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Toyota Relax FAQ's

Question Answer
What is Toyota Relax? Toyota Relax warranty cover means the customer can bring their Toyota in for a full or interim service and extend the manufacturer's warranty by an extra year or 10,000 miles, whichever is soonest ( up to 10 years or 100,000 miles, whichever is soonest).
If I change my centre, how can they prove there is an active warranty on the vehicle to another centre? In order to understand if a vehicle is covered by Toyota Relax, the Centre should check the Central Warranty System (CWS) where the active contract will be shown against the vehicle's VIN.
How is the Toyota Relax activated? Toyota Relax is a mandatory programme so an automatic data process is in place to identify eligible vehicle.
What's covered in the warranty? The coverage offers the same terms as the TEC warranty in year 4 & 5, excluding wear and tear.
If I purchase a new vehicle, when des the vehicle become eligible for Toyota Relax? If the customer purchased a new car, their vehicle is covered by a three year manufacturer's warranty. The vehicle will become eligible for Toyota Relax when a full or interim service is completed within 12 months of the manufacturer's warranty expiring.
If a customer purchases a used car, when does the vehicle become eligible for the Toyota Relax warranty? If the customer purchased a used car, their vehicle is covered by a one year manufacturer's warranty. The vehicle will become eligible for Toyota Relax when a full or interim service is completed (approximately 12 months later).
Will customers be able to buy Toyota Relax? No, the Toyota Relax contract is automatically triggered by a scheduled service.
Does Toyota Relax also apply to light commercial vehicles (LCVs) and business customers? All Toyota vehicles will be covered by an initial three year manufacturer's warranty, which can be extended up to 10 years/100,000 miles through Toyota Relax, there are no exceptions.
What will happen to Toyota vehicles currently covered by a five year warranty? If the customer ordered their Toyota before 1 June the vehicle is covered by 5 years manufacturers warranty. Toyota Relax can apply thereafter, providing the customer has his vehicles scheduled service completed in an approved workshop in the last 12 months of the manufacturers warranty. This means for vehicles ordered before 1 June, claims apply in year 4 and 5. Then Toyota Relax applies in subsequent years if applicable.
What happens if the vehicle requires a scheduled service every 2 years/20,000 miles? E.g. Toyota Proace If the customer's vehicle requires scheduled maintenance every two years/20,000 miles, they can still receive Toyota Relax cover.
What happens to the Hybrid Health Check and hybrid component and battery cover? For hybrid vehicles, the service will include a Hybrid Health Check, to extend the hybrid component and battery warranty cover. If the vehicle is eligible for Toyota Relax cover, the hybrid components and battery cover will be included in the same contract until 10 years or 100,000 miles, whichever is soonest.
Is Toyota going back on it's 5 year warranty? Toyota Relax provides added value to our servicing proposition. Customers can extend their vehicle warranty by an extra year, free with a service. Customers can be reassured their vehicles are being maintanined by an expert team of technicians.
What happens to existing extended warranty customers? If a customer has purchased an extended warranty, they will benefit from a bundled package including free roadside assistance, two free MOT tests and MOT cover. You can benefit from an extra year's warranty (up to 10 years) when they come in for their next service.
What happens to my service plan? There is no impact for customers with existing service plan agreements. They can continue to come in for a service and claim against their plan, with the added benefit of a Toyota Relax contract is their vehicle is eligible (less than 10 years or 100,000 miles, whichever is sooner).
What happens to high mileage vehicles? E.g Taxis In the case of a high mileage vehicle, the customer can still benefit from Toyota Relax. However, the will reach the mileage limit before the 10 year expiry date. In this case, we can offer the alternative extended warranty options to keep their vehicle covered for longer.
What is the car has missed previous services? If the vehicle has never been serviced in our network or has missed a scheduled service, the customer can still benefit from Toyota Relax, so long as the vehicle is less than 10 years or 100,000 miles.
Is AA/Roadside Assistance included? Toyota Relax is an added benefit to the service and does not include roadside assistance as part of the offering.
If I have a service at 9 years and 364 days, do they get another year as this will take them over the 10-year limit? Yes a contract will be created for 12 months/10,000 miles whichever is sooner so, in this case until 10 years and 364 days. A full year's cover and 10,000 mile contract will be created so long as the vehicle is within the eligibility requirements on the date the vehicle is serviced.
Will the warranty be transferrable from owner to owner? Yes, this is a key benefit. If the customer wishes to sell their vehicle, the next owner will inherit the benefits of an extended warranty and will be able to extend this further by maintaining the vehicle with the official dealership network.
What happens to pipeline orders sold on the basis of a 5 year warranty? All vehicle orders placed before 1 June 2021 will have a five year warranty automatically applied to their vehicle. This includes vehicles which are in an extended pipeline but which have a customer order attached to them. Any vehicle orders placed on or after 1 June 2021 will receive a three year standard manufacturer warranty (extendable up to 10 years with Toyota Relax.
If a vehicle is 5 years old with 99,999 miles on the day of service, will a Toyota Relax contract be created? Yes, a Toyota Relax contract will be created for one year and 10,000 miles, whichever is sooner. In this case, the vehicle will be covered until 6 years or 109,000 miles whichever is soonest.