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There were smiles all round at this years Snows Managers Conference. Managers from across the group gathered for a day of business, future planning and to celebrate the teams and individuals that work tirelessly behind-the-scenes to deliver an exemplary customer experience.
Chairman and CEO, Stephen Snow, held out a welcoming hand to new colleagues acquired through our recent acquisition of Citroen and Vauxhall in Basingstoke and thanked existing colleagues for supporting the groups new projects.
As always, recognising and awarding exceptional talent is an essential part of the annual conference including Manager of the Year awards and the much-coveted Dealership of the Year award.
The three finalists for the highly-anticipated Dealership of the Year were Toyota Exeter, Lexus Hedge End and Mazda Portsmouth, with Andy Elliott and the team at Mazda taking the crown. The team demonstrated unwavering focus on their goals during 2022, so it was a well-deserved achievement.
Speaking of fantastic achievements, in a huge turn of events, the overall Manager of the Year award went to a manager who wasn’t initially nominated. Stephen Snow made the executive decision to award Manager of the Year to Daniel Bush, General Manager of the Snows Accident and Repair Centre. Not only does Daniel and his team have the highest Google rating across the group with 544 reviews at a phenomenal five stars but he’s also found innovative ways to expand his business by investing in SMART repair booths and diamond and alloy wheel refurbishment via our in-house Kerbasaurus repair van. Congratulations Daniel - we look forward to hearing your ideas for 2023!
As a family run business, charity is at the heart of everything we do and after 12 months of fundraising last year, our 2022 Mission 60 charity initiative came to an end. Chairman and CEO, Stephen Snow said ‘Whilst the group is and continues to grow, maintaining the feel of a small close knit, family sized business is important”, he reiterated that a focus on giving back to our local community will remain as important as ever this year.
Colleagues and customers alike raised a huge £60,000 which was distributed across 6 charities – Second Chance Animal Rescue, Naomi House & Jacks Place, Rowans Hospice, Wessex Cancer Trust, Jeremiah’s Journey and Children’s Hospice South West. Stephen said ‘Snows is built on will, determination, teamwork and an ability to adapt, change and take risks. It’s what makes up the “Snows Driving Spirit” and those words are still fitting today. Nothing encompassed those values more than our charity initiative Mission 60. A fantastic achievement and something all those who got involved should be very proud of, I certainly am!”
We were delighted to also be joined by Michael Bowels of Reputation who reiterated the importance of online reputation, retailing and customer experience. The insights provided by will no doubt help us achieve our goal of remaining No.1 for online reputation in the Automotive report this year.
