BYD ASSISTANCE

BYD Assistance Hotline Number.

The BYD Assistance is part of our mobility promise – for example when it comes to breakdowns, accidents, theft or vandalism, BYD Assistance will be there to help you, 24/7 365 days a year.

If you need immediate assistance please contact:

+44 2033072546 only charge if your phone provider charges for freephone numbers.

Alternatively, contact your local dealership service department for advice and bookings.

BYD Assistance Cover.

BYD Assistance is valid for a period of
EV Customers: 24months + 24 months
DM Customers: 24months 12months +12months
from the date of delivery

We provide assistance when eligible events happen. “Eligible Events” means the driver of the Vehicle is not allowed to continue driving as a result of a breakdown, accident, theft attempt, or fire.

Coverage: Pan-European Assistance

In the case of events not listed above, we are still ready to be there for you by attempting Help on the phone, Repair on Spot or towage services to the nearest Authorised BYD Repairer, but you may need to provide payment for them.