Volvo On Call

Renewing your subscription

The Volvo On call subscription supplied from new is for an initial period of 3 years. If you would like to continue using Volvo On Call you will need to renew your subscription, you can do this for either 1 or 2 years. We recommend this is undertaken before it expires as this can be administered easily through our online renewal option or the On Call App.

If the subscription has expired then additional work is needed which has to be done by an approved Volvo retailer. This may result in additional costs.

To renew your subscription online please visit: Volvo On Call Subscription

You will need your VIN to be able to do this. More about your VIN can be found here.

Renewal of the subscription can also be administered via the Volvo On Call App. In this case, you will not be required to enter your VIN.

If you renew using the Volvo On Call App your VIN is already pre populated and you just need to follow the below instructions:

1 - Go to the Car tab
2 - Select the Vehicle Information
3 - Press Renew under Volvo On Call subscription
4 - You will be forwarded to a page where you can renew the subscription

Please note that if you would like to purchase an extension after your subscription has expired, you must do this through your dealer since Volvo On Call must be reactivated by the dealer before you can continue using the services. This may cost extra. Therefore, it is a good idea to extend your subscription before it expires so that you can use the services without interruption. The subscription is extended from the date on which it should have expired.

If you have any problems or questions then please contact your local Snows Volvo dealer who should be able to provide assistance.

The legal entities within Snows Group are authorised and regulated by the Financial Conduct Authority (“FCA”). Details of FCA permissions (and our trading names) can be checked via the FCA register https://register.fca.org.uk.

Snows Motor Group Limited is an Appointed Representative of Snows Business Holdings Limited who is authorised and regulated by the Financial Conduct Authority in insurance distribution activity only. Snows Business Holdings Limited FCA register number: 309925.

Snows Motor Group Limited is a Credit Broker and not a lender. We work with several carefully selected credit providers, including manufacturer finance companies, who may be able to offer you finance for your purchase. Finance is subject to credit acceptance to UK residents (excluding the Channel Islands) aged 18 or over. Guarantees and indemnities may be required. Terms and conditions apply.

Snows Motor Group Limited is directly authorised and regulated by the Financial Conduct Authority for Consumer Credit Activity (Limited Permissions). Snows Motor Group Limited FCA register number: 685889.

Discretionary rates / Commission disclosure

We have a fixed interest rate policy and we may be paid a fixed commission by the finance provider for introducing you to them. This introduction does not amount to independent financial advice.

For your reassurance, the amount of commission we receive from a lender does not have any effect on the amount that you will have to pay to the lender under your credit agreement. The lender will always set this.

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