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IMPORTANT CUSTOMER NOTICE

As a consequence of the unprecedented scale and impact of Coronavirus (COVID-19) we are following government advice and temporarily closing our dealerships with immediate effect.

We will continue to monitor all government communications and are working with our Brand partners to take the appropriate actions to maintain the safety of our customers and staff.

As new information becomes available and the situation changes, we will update our Group website at snows.co.uk and facebook.com/SnowsGroup including any revised opening times.

This is a dynamic and fast moving situation, Snows will continue to work closely behind the scenes with the Police, Ambulance and key workers to support their outstanding work by keeping vehicles on the road.

In the meantime to ensure the well-being and safety of all we ask our colleagues, customers, and communities to stay safe and heed the Government advice.

SERVICE & MOT CENTRES CURRENTLY OPEN

All physical sales departments are currently closed until further notice. These are, however, being manned remotely and we can offer everything other than test drives. Click here to ask us a question.

The Test Centres currently open to carry out an MOT for any make of vehicle within Snows are as follows:

• Snows BMW & MINI Portsmouth
• Snows Abarth, BMW, Fiat, MINI & SEAT Isle of Wight
• Mercedes-Benz Van Centre Exeter
• Snows Peugeot & SEAT Basingstoke
• Snows SEAT & Volvo Southampton

Further information

Our BMW & MINI Portsmouth workshops are happy to accommodate routine servicing and MOTs plus any of the below:
• Emergency Response Vehicles/Emergency Breakdowns
• Key worker vehicles for any essential work
• Tyres if keeping the car on the road, i.e. punctured, below 1.6 - 2.0mm
• Engine warning lights
• Safety Recalls
• Parts enquiries and orders over the phone (Applicable to all Isle of Wight workshops. Collection only. Subject to availability)

Mercedes-Benz Van Centre Exeter is happy to accommodate the below:
• Aftersales facilities are available as normal for Mercedes-Benz Light Commercial Vehicle Servicing, Repairs and MOTs
• Key Workers – we’re here to help but we will be limited to the type of non-Mercedes-Benz work we can carry out and restricted by non-Mercedes-Benz Parts supply but please contact us if you need any help.


Snows Peugeot/SEAT Basingstoke and Snows SEAT/Volvo Southampton are happy to accommodate the below:
• Emergency, breakdown and essential MOT work
• Key Workers – we’re here to help but we will be limited to the type of non-Peugeot, non-SEAT and non-Volvo work we can carry out and restricted by non-manufacturer specific Parts but please contact us if you need any help.



Frequently Asked Questions (FAQs)

What if my MOT is due soon?

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As of 25th March 2020, the Driver and Vehicle Standards Agency (DVSA) has published guidance for vehicle owners that says:

• If your MOT expires before 30th March 2020 your test is still a legal requirement
• If your MOT due date expires on or after 30th March 2020 it will automatically be extended by six months

If you are eligible for an MOT extension, owners are still encouraged to check their tyres are road legal.

How do I tax my vehicle if I have an MOT extension?

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Vehicles can be taxed as normal while the MOT extension is in place. You can do this online by visiting gov.uk/vehicle-tax or by telephone on 0300 123 4321.

What shall I do if I have a Service or MOT booking with you?

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Please email cccservicebookings@snows.co.uk or call 0330 1242 730 to rearrange.

My warranty is due to expire and there's an issue, what shall I do?

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Please email cccservicebookings@snows.co.uk and we will aim to assist the best we can.

Will delaying my service invalidate my warranty?

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Each manufacturer we represent will have a different stance on this so please click your preferred manufacturer listed below to visit the relevant website for more information:

Abarth: 00800 2227 8400 • Alfa Romeo: 00800 2532 0000 • BMW • Fiat: 00800 3428 000 • Jeep: 00800 0426 5337 • KiaLexusMazdaMINIPeugeotSEATToyotaVolkswagen Commercial VehiclesVolvo.

If your vehicle make isn't listed, unfortunately no information regarding warranty has been made available at this time so we suggest contacting them directly. You can find a list of contact information further down this page.

Please note calls to '00800' numbers are free from most major landlines however mobile phone companies often apply a range of different call rates and sometimes charge their full international calling rate. It is advisable to check call costs with your phone company before calling.

What support are you offering key workers?

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If you are a key worker and have essential work due to be carried out on your vehicle, please email keyworker@snows.co.uk and we will do our best to accommodate your requirements and get you back on the road as quickly and as safely as possible.


Toyota & Lexus UK have also just announced that they are partnering with the AA to provide key workers with free roadside assistance cover, regardless of how old their car or van might be. To activate this, the vehicle owner will need to contact the Toyota Roadside Assistance Team at the AA on 0800 246 824. Full details about what's included can be found here.


Peugeot is also offering free Roadside Assistance for NHS workers with Peugeot vehicles of any age and any mileage. Simply call 0800 197 2045 if you break down and quote 'NHS KEY WORKER'. T&Cs Apply.

I have purchased a new or used vehicle, what happens now?

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Unfortunately we are unable to carry out any handovers as our dealerships are closed. Rest assured your vehicle purchase is still secure and as soon as our Sales Teams are back up and running we will contact you to rearrange collection.

What if my finance is due to end whilst the dealership is closed?

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As it stands, our Sales Departments are being manned remotely which means that we are still able to re-finance customers over the phone or via email. This means you won’t have to spend hours waiting in a queue to speak with the finance companies.

To get in touch, scroll down towards the bottom of this page to view our Key Contacts.

My Motability lease expires soon, what shall I do?

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Motability has said for all Motability lease contracts due to expire within the next three months (as of 25/03/2020), they will automatically apply a a six-month lease extension to customers who are approaching the end of their agreement. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. You can find out more here.

Am I still insured with the MOT extension?

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This shouldn't be an issue if the vehicle has a valid MOT which has been extended under the new government provision.

That said, we do recommend all drivers check this with their individual insurance companies.

How can I best care for my car during this time?

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You can find our comprehensive guide for what to do if you're not driving your car, here.

Please keep an eye on this page as we will be assessing the situation and making necessary adjustments.



Manufacturer Contact Information

Manufacturer Roadside Assistance Information:

Alfa Romeo – 00800 25320000
BMW – 0800 777 111
Fiat & Abarth – 00800 34280000
Jeep – 00800 04265337
Kia – 0330 159 0418
Lexus – 0800 246 866*
Mazda – 0800 777 179
Mercedes-Benz MobiloVan – 00800 3777 7777 or +44(0) 207 660 9991
MINI – 0800 777 101
PEUGEOT Accident Assistance – 0800 197 2045
SEAT – 0800 262 622 (or by UK mobile 0330 100 3642)
Toyota – 0800 246 824*
Volkswagen Commercial Vehicles – 0800 777 172
Volvo Assist – 0800 777116 (or by mobile 0208 6039416)


*If your Toyota or Lexus Roadside Assistance (TRA/LRA) has expired and not been renewed since 01/02/2020, we will provide complimentary cover until 31/05/2020. If your policy is currently active we will provide a three month extension. Both Toyota & Lexus Roadside Assistance is provided by the AA.

Manufacturer Finance Details:

Abarth, Alfa Romeo, Fiat & Jeep – 0344 561 4738 (normal customer relations), 0333 207 5582 (difficulties paying) or collections@fcagroup.com

BMW Financial Services –0370 505 0150/customer.services@bmwfs.co.uk

Kia – www.kiafinance.co.uk

Mazda/Santander customerservices@santanderconsumer.co.uk
Mercedes-Benz –0370 847 0700

MINI UK 0370 505 0123 or customer.services@minifs.co.uk

Peugeot Finance – www.psa-finance.co.uk

SEAT Financial Services –0370 333 4446/customer.vwfs.co.uk/contact-us.html

Toyota & Lexus Financial Services – 0370 850 5533 (general enquiries) or 0370 243 0804 (if you're experiencing difficulties making payments)

Volkswagen Financial Services – 0370 010 2080/financelease@vwfs.co.uk

Volvo 0800 085 1759/customerservices@santenderconsumer.co.uk


Key Contacts

BrandContact Number
Abarth 07740 491424
Alfa Romeo 07740 491424
BMW - Portsmouth 07585 604360
CUPRA 07788 581434
Fiat 07740 491424
Isle of Wight (Abarth, BMW, Fiat, MINI & SEAT) 07974 108487
JEEP 07740 491424
Kia 07739 208728
Lexus - Exeter & Plymouth 07539 311117
Lexus - Hedge End 07771 520904
LEVC 07740 491410
Lotus 07771 520904
Mazda 07775 741199
Mercedes-Benz Van Centre Exeter 07436 334289
MINI - Portsmouth 07834 336066
Peugeot 07525 256392
SEAT 07788 581434
SARC (Snows Accident Repair Centre) 07867 781269
TOYOTA - Devon 07539 311117
TOYOTA - Chichester & Waterlooville 07786 965179
TOYOTA - Hedge End 07771 520904
TOYOTA - Southampton 07500 010124
Volkswagen Van Centre 07436 334289
Volvo 07740 491410

Too Good To AuctionContact Numbers
Basingstoke 07739 208728
Bognor Regis 07775 741199
Hedge End 07771 520904
Isle of Wight 07974 108487
Plymouth 07539 311117
Poole 07788 581434
Romsey 07525 256392
Salisbury 07788 581434
Sarisbury Green 07740 491424
Southampton 07740 491424
Waterlooville 07786 965179
Winchester 07740 491410


Page last updated: 06/04/2020