Important Customer Notice

We are proud to play a part in getting you, your family and business back on the road following the national emergency.

Our sales showrooms are open, having been made as COVID-19 secure as possible to ensure everyone’s well-being. Servicing, repairs and parts are operational as well.

As you will appreciate, we currently have reduced staff numbers and ask for your patience as we all adjust to new ways of working due to social distancing measures.

Many customers have already booked in so please, where possible, make contract prior to your visit. This way, we can prepare for your arrival to minimise any delays.

Should you prefer the convenience of online, you can purchase a used vehicle, with your part-exchange valued and finance organised. You can then arrange collection with a contactless and hygienic handover process.

We look forward to welcoming you back to Snows, whether in person or digitally.

If you have any questions, or wish to contact us, we would be delighted to help you in any way we can. Please drop me an email at GroupCommunicationsDirector@snows.co.uk.

– Allen Scott, Group Communications Director (1st July 2020)

Please note all visits to our dealerships are by appointment only. Locate your nearest Snows showroom or workshop to view specific site opening hours by clicking the link below:

Locate your nearest dealer

If you wish to ask us a question, please click here here. Alternatively, keep scrolling to view our FAQs.

Frequently Asked Questions (FAQs)

I have purchased a vehicle, what happens now?

Our Sales Departments are back up and running and will be making contact with all missed handovers and those coming up to reschedule. To get in touch with a dealership directly, please click here or use our Live Chat feature towards the bottom-right of your screen.

What if my finance is due to end whilst the dealership is closed?

Our Sales Departments are back up and running and will be happy to assist with your query! To get in touch, please click here to find your preferred Snows dealership or use our Live Chat feature towards the bottom-right of your screen.

My Motability lease expires soon, what shall I do?

[UPDATE: Monday 22nd June] Now that handovers for cars ordered before lockdown and new orders from existing customers are underway, we are pleased to announce that we will be open for new customers from 1st July 2020. With Snows representing 13 world-renown manufacturers, we're sure you will find the perfect Motability vehicle for you. Click here to explore our latest offers or find out more.

[UPDATE: Monday 8th June] From today, customers approaching the end of their lease, or who have had their lease extended during lockdown, will be able to place a renewal application for the Scheme. Click here for full details.

Motability has said for all lease contracts due to expire within the next three months (as of 25/03/2020), they will automatically apply a a six-month lease extension to customers who are approaching the end of their agreement. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. You can find out more here.

How can I best care for my car during this time?

You can find our comprehensive guide for what to do if you're not driving your car, here.

What additional safety measures are being put in place?

We understand that due to the current situation surrounding COVID-19 (Coronavirus), you may have some reservations about visiting us for any routine maintenance work. We would like to put your mind at ease by reassuring you that our dealerships and workshops have undergone extensive preparations by equipping them with perspex screens on all desks, providing sanitisation stations and having all technicians wear full head-to-toe disposable body suits complete with mask and gloves in addition to the plastic seat and steering wheel covers already provided.

What support are you offering key workers?

If you are a key worker and have essential work due to be carried out on your vehicle, please email cccservicebookings@snows.co.uk and we will do our best to accommodate your requirements and get you back on the road as quickly and as safely as possible.

Toyota & Lexus UK have also just announced that they are partnering with the AA to provide key workers with free roadside assistance cover, regardless of how old their car or van might be. To activate this, the vehicle owner will need to contact the Toyota Roadside Assistance Team at the AA on 0800 246 824. Full details about what's included can be found here.

Peugeot is also offering free Roadside Assistance for NHS workers with Peugeot vehicles of any age and any mileage. Simply call 0800 197 2045 if you break down and quote 'NHS KEY WORKER'. T&Cs Apply.

Kia are also running two exclusive offers to NHS employees until 31st December 2020: receive two services for free if you buy a new Kia or current Kia owners can benefit from a year's Roadside Assistance Cover. Full details here.

What if my MOT is due soon?

[30/06/2020] The government has announced that mandatory MOT testing will be introduced on 1st August. This means if your MOT expires on or after 1st August 2020, you will legally be required to get a test certificate to continue driving the vehicle. Vehicle owners with an MOT due date before 1st August will still receive a 6-month exemption. You can read more here.

[27/05/2020] The DVSA has today clarified that if a vehicle with a six-month MOT exemption due to COVID-19 fails an MOT test, the exemption is no longer valid and the vehicle will need to pass an MOT before it can be used again on public roads.

As of 25th March 2020, the Driver and Vehicle Standards Agency (DVSA) has published guidance for vehicle owners that says:

• If your MOT expires before 30th March 2020 your test is still a legal requirement
• If your MOT due date expires on or after 30th March 2020 it will automatically be extended by six months

This means that:

• your vehicle will still have a valid MOT certificate for an extra 6 months
• you can still tax your vehicle - you might need to wait to do this until later in the month if both your MOT and vehicle tax run out
• your insurance will still be valid
• your vehicle’s record will be updated so the police can see you have a valid MOT

If you are eligible for an MOT extension, owners must ensure their vehicle is in a roadworthy condition at all times. Read how to maintain your vehicle here.

How do I tax my vehicle if I have an MOT extension?

If your vehicle tax and MOT run out in April, you cannot renew the tax until your MOT expiry date has been extended; this will happen a few days before it was originally due to expire. This means you may have to wait until late April to tax your vehicle.

Check that your MOT has been extended before taxing your vehicle.

You can tax your vehicle online by visiting gov.uk/vehicle-tax or by telephone on 0300 123 4321.

Am I still insured with the MOT extension?

This shouldn't be an issue if the vehicle has a valid MOT which has been extended under the new government provision.

That said, we do recommend all drivers check this with their individual insurance companies.

What shall I do if I have a Service or MOT booking with you?

Please email cccservicebookings@snows.co.uk or call 0330 1242 730 to rearrange.

Please note we are currently unable to provide collection and delivery, courtesy cars and service wash and vac.

My warranty is due to expire and there's an issue, what shall I do?

Please email cccservicebookings@snows.co.uk and we will aim to assist the best we can.

Will delaying my service invalidate my warranty?

Each manufacturer we represent will have a different stance on this so please click your preferred manufacturer listed below to visit the relevant website for more information:

Abarth: 00800 2227 8400 • Alfa Romeo: 00800 2532 0000 • BMW • Fiat: 00800 3428 000 • Jeep: 00800 0426 5337 • Kia • Lexus • Mazda • MINI • Peugeot • SEAT • Toyota • Volkswagen Commercial Vehicles • Volvo.

If your vehicle make isn't listed, unfortunately no information regarding warranty has been made available at this time so we suggest contacting them directly. You can find a list of contact information further down this page.

Please note calls to '00800' numbers are free from most major landlines however mobile phone companies often apply a range of different call rates and sometimes charge their full international calling rate. It is advisable to check call costs with your phone company before calling.

How to maintain your car during this period

Please keep an eye on this page as we will be assessing the situation and making any necessary adjustments.

Changes to expect when you visit us

Here are two videos - one from Kia and another from Fiat - outlining the changes and new safety measures that you can expect to find when you visit us.

Manufacturer Contact Information

Manufacturer Roadside Assistance Information: Alfa Romeo – 00800 25320000 BMW – 0800 777 111 Fiat & Abarth – 00800 34280000 Jeep – 00800 04265337 Kia – 0330 159 0418 Lexus – 0800 246 866* Mazda – 0800 777 179 Mercedes-Benz MobiloVan – 00800 3777 7777 or +44(0) 207 660 9991 MINI – 0800 777 101 PEUGEOT Accident Assistance – 0800 197 2045 SEAT – 0800 262 622 (or by UK mobile 0330 100 3642) Toyota – 0800 246 824* Volkswagen Commercial Vehicles – 0800 777 172 Volvo Assist – 0800 777116 (or by mobile 0208 6039416) *If your Toyota or Lexus Roadside Assistance (TRA/LRA) has expired and not been renewed since 01/02/2020, we will provide complimentary cover until 31/05/2020. If your policy is currently active we will provide a three month extension. Both Toyota & Lexus Roadside Assistance is provided by the AA.

Manufacturer Finance Details: Abarth, Alfa Romeo, Fiat & Jeep – 0344 561 4738 (normal customer relations), 0333 207 5582 (difficulties paying) or collections@fcagroup.com BMW Financial Services –0370 505 0150/customer.services@bmwfs.co.uk Kia – www.kiafinance.co.uk Mazda/Santander – customerservices@santanderconsumer.co.uk Mercedes-Benz –0370 847 0700 MINI UK –0370 505 0123 or customer.services@minifs.co.uk Peugeot Finance – www.psa-finance.co.uk SEAT Financial Services –0370 333 4446/customer.vwfs.co.uk/contact-us.html Toyota & Lexus Financial Services – 0370 850 5533 (general enquiries) or 0370 243 0804 (if you're experiencing difficulties making payments) Volkswagen Financial Services – 0370 010 2080/financelease@vwfs.co.uk Volvo –0800 085 1759/customerservices@santenderconsumer.co.uk

View our COVID-19 risk assessment

Page last updated: 01/07/2020

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