Important COVID-19 Customer Notice

From Friday 24 July, it is mandatory for customers and visitors to wear a face covering in our businesses.

Under the guidelines issued by the Government, car dealerships fall within the description of ‘Shops and Branches’ and therefore from Friday 24th July it is mandatory for customers and visitors to wear a face covering in our businesses.

This ruling applies to customers only and does not include our colleagues.

The wearing of a face covering for Sales, Aftersales and Parts customers attending the business by appointment is mandatory. Please ensure you have this in place prior to arrival as in the interest of our colleagues and customer safety those customers arriving at the site without a face covering may be turned away.

23 September Update:

From Thursday 24 September it is now mandatory for our colleagues to wear face coverings at all times.

The wearing of a face covering for all visitors and customers also remains mandatory. In the interest of our colleagues and customers please ensure you have your covering in place prior to arrival. Those without a face covering may be turned away.

It is important to note that some of our customers may be exempt from wearing a face covering. The conditions under which this may apply are listed below;

young children under the age of 11
not being able to put on wear or remove a face covering because of a physical or mental illness or impairment, or disability
if putting on, wearing or removing a face covering will cause them severe distress
if they are travelling with or providing assistance to someone who relies on lip reading to communicate
to avoid harm or injury, or the risk of harm or injury, to themselves or others
to avoid injury, or to escape a risk of harm, and they do not have a face covering with them
to eat or drink, but only if they need to
to take medication
if a police officer or other official requests they remove the face covering

In line with the guidance from the government which states; “Shops and supermarkets will be expected to encourage compliance with the law (as they would do more generally) and can refuse entry. If necessary, the police have the powers to enforce these measures, including through issuing a fine of £100 (halving to £50 if paid within 14 days)”. For more details see https://www.gov.uk/coronavirus.

Frequently Asked Questions (FAQs)

Do I need to pre-book an appointment before visiting?

We encourage all customers to arrange an appointment with the relevant Sales, Service or Parts department prior to visiting a dealership. This helps us to limit the number of people in our showrooms at any one time, adhere to the social distancing guidelines and also reduces the amount of time you may need to wait to speak with an advisor.

Please click here to locate a dealership and view our contact information.

I have purchased a vehicle, what happens now?

Our Sales Departments are back up and running and will be making contact with all missed handovers and those coming up to reschedule. To get in touch with a dealership directly, please click here or use our Live Chat feature towards the bottom-right of your screen.

What if my finance is due to end whilst the dealership is closed?

Our Sales Departments are back up and running and will be happy to assist with your query! To get in touch, please click here to locate your preferred Snows dealership or use our Live Chat feature towards the bottom-right of your screen.

What additional safety measures are being put in place?

[23/09/2020] Following the recent Government announcement, it is now mandatory for our colleagues to wear face coverings at all times. We operate one-way systems in our dealerships where possible, frequently clean and disinfect high touch points and our Service Team use disposable seat covers and gloves for every MOT Test and Service. We also no longer print MOT certificates unless explicitly requested to do so. Instead, drivers can print their own and view all MOT history online by clicking this link. Where possible, we encourage the use of contactless card payments to avoid handling cash. Please note the contactless payment limit has increased from £30 to £45 from 1 April 2020.

We understand that due to the current situation surrounding COVID-19 (Coronavirus), you may have some reservations about visiting our showrooms and dealerships. We would like to put your mind at ease by reassuring you that our dealerships and workshops have undergone extensive preparations in line with Government guidelines by equipping them with perspex screens on all desks, providing sanitisation stations and having all technicians wear full head-to-toe disposable body suits complete with mask and gloves in addition to the plastic seat and steering wheel covers already provided.

What support are you offering key workers?

If you are a key worker and have essential work due to be carried out on your vehicle, please email cccservicebookings@snows.co.uk and we will do our best to accommodate your requirements and get you back on the road as quickly and as safely as possible.

Toyota & Lexus UK have also just announced that they are partnering with the AA to provide key workers with free roadside assistance cover, regardless of how old their car or van might be. To activate this, the vehicle owner will need to contact the Toyota Roadside Assistance Team at the AA on 0800 246 824. Full details about what's included can be found here.

Peugeot is also offering free Roadside Assistance for NHS workers with Peugeot vehicles of any age and any mileage. Simply call 0800 197 2045 if you break down and quote 'NHS KEY WORKER'. T&Cs Apply.

Kia are also running two exclusive offers to NHS employees until 31st December 2020: receive two services for free if you buy a new Kia or current Kia owners can benefit from a year's Roadside Assistance Cover. Full details here.

What happens if my MOT is due?

[30/06/2020] The government has announced that mandatory MOT testing will be introduced on 1st August. This means if your MOT expires on or after 1st August 2020, you will legally be required to get a test certificate to continue driving the vehicle. Vehicle owners with an MOT due date before 1st August will still receive a 6-month exemption. You can read more here.

[27/05/2020] The DVSA has today clarified that if a vehicle with a six-month MOT exemption due to COVID-19 fails an MOT test, the exemption is no longer valid and the vehicle will need to pass an MOT before it can be used again on public roads.

As of 25th March 2020, the Driver and Vehicle Standards Agency (DVSA) has published guidance for vehicle owners that says:

• If your MOT expires before 30th March 2020 your test is still a legal requirement
• If your MOT due date expires on or after 30th March 2020 it will automatically be extended by six months

This means that:

• your vehicle will still have a valid MOT certificate for an extra 6 months
• you can still tax your vehicle - you might need to wait to do this until later in the month if both your MOT and vehicle tax run out
• your insurance will still be valid
• your vehicle’s record will be updated so the police can see you have a valid MOT

If you are eligible for an MOT extension, owners must ensure their vehicle is in a roadworthy condition at all times. Read how to maintain your vehicle here.

How do I tax my vehicle if I have an MOT extension?

If your vehicle tax and MOT run out in April, you cannot renew the tax until your MOT expiry date has been extended; this will happen a few days before it was originally due to expire. This means you may have to wait until late April to tax your vehicle.

Check that your MOT has been extended before taxing your vehicle.

You can tax your vehicle online by visiting gov.uk/vehicle-tax or by telephone on 0300 123 4321.

Am I still insured with the MOT extension?

This shouldn't be an issue if the vehicle has a valid MOT which has been extended under the new government provision.

That said, we do recommend all drivers check this with their individual insurance companies.

My warranty is due to expire and there's an issue, what shall I do?

Please email cccservicebookings@snows.co.uk and we will aim to assist the best we can.

Will delaying my service invalidate my warranty?

Each manufacturer we represent will have a different stance on this so please click your preferred manufacturer listed below to visit the relevant website for more information:

Abarth: 00800 2227 8400 • Alfa Romeo: 00800 2532 0000 • BMW • Fiat: 00800 3428 000 • Jeep: 00800 0426 5337 • Kia • Lexus • Mazda • MINI • Peugeot • SEAT • Toyota • Volkswagen Commercial Vehicles • Volvo.

If your vehicle make isn't listed, unfortunately no information regarding warranty has been made available at this time so we suggest contacting them directly. You can find a list of contact information further down this page.

Please note calls to '00800' numbers are free from most major landlines however mobile phone companies often apply a range of different call rates and sometimes charge their full international calling rate. It is advisable to check call costs with your phone company before calling.

Locate your nearest Snows dealership or workshop to view specific site opening hours and contact information by clicking the link below:

Locate your nearest dealer

If you wish to ask us a question, please click here.

Please keep an eye on this page as we will be assessing the situation and making any necessary adjustments.

Changes to expect when you visit us

Here are two videos - one from Kia and another from Fiat - outlining the changes and new safety measures that you can expect to find when you visit us.

Manufacturer Contact Information

Manufacturer Roadside Assistance Information: Alfa Romeo – 00800 25320000 BMW – 0800 777 111 Fiat & Abarth – 00800 34280000 Jeep – 00800 04265337 Kia – 0330 159 0418 Lexus – 0800 246 866* Mazda – 0800 777 179 Mercedes-Benz MobiloVan – 00800 3777 7777 or +44(0) 207 660 9991 MINI – 0800 777 101 PEUGEOT Accident Assistance – 0800 197 2045 SEAT – 0800 262 622 (or by UK mobile 0330 100 3642) Toyota – 0800 246 824* Volkswagen Commercial Vehicles – 0800 777 172 Volvo Assist – 0800 777116 (or by mobile 0208 6039416) *If your Toyota or Lexus Roadside Assistance (TRA/LRA) has expired and not been renewed since 01/02/2020, we will provide complimentary cover until 31/05/2020. If your policy is currently active we will provide a three month extension. Both Toyota & Lexus Roadside Assistance is provided by the AA.

Manufacturer Finance Details: Abarth, Alfa Romeo, Fiat & Jeep – 0344 561 4738 (normal customer relations), 0333 207 5582 (difficulties paying) or collections@fcagroup.com BMW Financial Services –0370 505 0150/customer.services@bmwfs.co.uk Kia – www.kiafinance.co.uk Mazda/Santander – customerservices@santanderconsumer.co.uk Mercedes-Benz –0370 847 0700 MINI UK –0370 505 0123 or customer.services@minifs.co.uk Peugeot Finance – www.psa-finance.co.uk SEAT Financial Services –0370 333 4446/customer.vwfs.co.uk/contact-us.html Toyota & Lexus Financial Services – 0370 850 5533 (general enquiries) or 0370 243 0804 (if you're experiencing difficulties making payments) Volkswagen Financial Services – 0370 010 2080/financelease@vwfs.co.uk Volvo –0800 085 1759/customerservices@santenderconsumer.co.uk

View our COVID-19 risk assessment

Page last updated: 14/07/2020

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