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Snows Community Bulletin - 31.03.2020

Discover what the Snows team are doing to help our community during these unprecedented times. Stronger Together.



A delivery from Snows Toyota Exeter.

Our team in Exeter have happily donated a large supply of protective gloves for local NHS workers. One of the staff members there got in touch with us over Twitter to say "Thank you @SnowsToyota Exeter. Just taking the gloves you donated out to frontline workers supporting the homeless community. Cannot tell you how much these are appreciated. You rock."

Good job guys - let's keep our carers safe!

Another day, another lot of key fleet vehicles in the workshop!

On 30th march, our Technician, Michael Kessie, at Mercedes-Benz Vans Exeter went out on a call during the night. While on duty he was called out to recover an ambulance that had a experienced a fault, which he then brought to the workshop. The team managed to repair the vehicle fault and by the afternoon, Service Manager, Bryn, was able to deliver the vehicle back to the ambulance service.

They were not expecting the vehicle until the next day, as they knew the fault involved the team calling upon a third party company to assist. However, Bryn made this happen and as expected, they were delighted with the result. A huge well done to the guys for providing such fast and efficient service where it really matters.

Willing to help, no matter how small.

Our Seat Yeovil Sales Executive, Luke Diamond, is using this isolation period as an opportunity to do his bit for the neighbourhood. Luke has offered his services to the local community, should anyone need help or assistance in these difficult times from getting groceries and essentials for those who are more vulnerable, to simply keeping someone company with a phone call to make individuals feel less alone.

Well done Luke, it's the little things that go a long way during these unprecedented times.

Donations on the Isle of Wight.

Our team on the Isle of Wight managed to rustle up a large supply of protective gloves, which they then donated to some local care workers. The guys are short on supplies themselves, but felt that these were much more needed to those who are having to put themselves in high risk situations in order to help others.

Well done to David Doyle and team, we're sure this will go a long way and hopefully, will help save some lives.

Joining in with the NHS volunteers.

We also have some great news from our Service Executive, David Barron (Snows SEAT Portsmouth) who has started his NHS voluntary work. This involves moving ventilators and other equipment between local hospitals in the Portsmouth area. What a fantastic way to lend a helping hand and minimise the amount of pressure currently on our National Health Service. Great work David!

Giving that extra customer care to our valued Key Workers.

Ian Heath contacted us on 26th March 2020 after finding out that our dealerships were closing. He informed us that him and his wife, Claire, who is an NHS worker had originally booked their vehicle for a service on Saturday. Rather than cancelling, our Basingstoke branch was reopened and two members of staff came in on the Saturday especially to assist with Claire's vehicle. The guys even let the couple wait inside to keep warm and safe, which we aren't normally allowing at the moment.

By going this extra step further in customer care, we have managed to keep a key worker travelling on the road safely, as well as securing a very valuable and loyal Snows customer.

Ian Heath got in touch with us to say: "Just wanted to email to say a big thank you to the 2 chaps that opened up today to service our car it was very much appreciated. If you could pass on my thanks again I would appreciate it.". Well done team!


If you have any good news stories that you wish to share, please get in touch with Sophie Taylor at sophie.taylor@snows.co.uk.