Customer Contact Centre Executive (Projects)
The Driving Spirit
Snows are an AM Top 50 automotive retailer covering 18 Brands at 52 franchises are proud to be expanding our Customer Contact Centre (CCC) in Hedge End, near Southampton and isbased at our Lexus and Toyota dealership.
Reporting to the General Manager Customer Contact Centre, the Customer Contact Centre Executive (Projects) will be an active participant in delivering the booking and sales targets as well as supporting the CCC with ad-hoc tasks which supports the Group with its goals and aspirations. You will be part of a 15-member strong team made up of a diverse group of people and working alongside our Marketing, Digital & Communications department.
This is a “warm” call position, where customers are expecting to receive our notifications. There is no cold calling and we have a lot of customers who need us to contact them to get booked into our very busy workshops. The mix of calls is approximately 60% Outbound and 40% Inbound, but this depends on the time of year.
As our Customer Contact Centre Executive (Projects), the core duties and responsibilities will be to:
Have you got what it takes?
Hours of work
Monday to Friday 8.30am-5.30pm (1 hour for lunch) 40 hours per week.
What is in it for you?
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button.
Thank you for applying to Snows.