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Customer Contact Centre Executive (Projects)

The Driving Spirit

Snows are an AM Top 50 automotive retailer covering 18 Brands at 52 franchises are proud to be expanding our Customer Contact Centre (CCC) in Hedge End, near Southampton and isbased at our Lexus and Toyota dealership.

Reporting to the General Manager Customer Contact Centre, the Customer Contact Centre Executive (Projects) will be an active participant in delivering the booking and sales targets as well as supporting the CCC with ad-hoc tasks which supports the Group with its goals and aspirations. You will be part of a 15-member strong team made up of a diverse group of people and working alongside our Marketing, Digital & Communications department.

This is a “warm” call position, where customers are expecting to receive our notifications. There is no cold calling and we have a lot of customers who need us to contact them to get booked into our very busy workshops. The mix of calls is approximately 60% Outbound and 40% Inbound, but this depends on the time of year.

Your day

As our Customer Contact Centre Executive (Projects), the core duties and responsibilities will be to:

  • Promote and maintain positive people relations across the Group.
  • Deliver to key performance targets regarding making customer bookings and upselling of key products to help the business hit sales targets.
  • Answer inbound and make outbound calls relating to VHC Booking reminders and securing new business into the company.
  • Offer support and advice to CCC Executives, practices and how to apply them.
  • Deal effectively & efficiently with CCC issues including customer complaints and resolution.
  • Adhering to Quality metrics for making high quality bookings and providing the best in customer service to our dealerships and their customers.
  • Carry out project work as and when required.
  • Travel to dealerships within the Group to provide both proactive support and help with any training issues required for the CCC team.
  • Comply with all of Snows policies and procedures.

Have you got what it takes?

  • Able to plan, organise self and meet agreed work deadlines.
  • Good listener with the ability to advise and support our team within the CCC.
  • Able to assimilate information quickly and provide considered responses.
  • Strong work ethic and adaptable to change.
  • Attention to detail and maintains good, accurate quality of work.
  • Ability to work to tight deadlines to achieve the business needs.
  • Able to react positively to organisational and market changes.
  • Good analytical, problem solving and planning skills.
  • Able to research a subject and find an appropriate solution.

Hours of work

Monday to Friday 8.30am-5.30pm (1 hour for lunch) 40 hours per week.

What is in it for you?

  • Highly competitive salary + commission.
  • Full training and support to help you immerse yourself in the role and Snows values.
  • 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
  • Discounted MOTs, Service & Parts.
  • Recommend a Friend Bonus/ Introducing a Customer Bonus.
  • Life Assurance Benefit.
  • Snows Contributory Pension Scheme.
  • Health Shield.
  • BEN – Employee Assistance Programme.
  • Excellent development opportunities to learn & grow with Snows.
  • Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button.

Thank you for applying to Snows.


Ref: CCC CCE

Location Marketing Hedge End
Salary Competitive salary and commission
Closing Date 16/12/2021

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