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The Driving Spirit

Snows are an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. We are currently on the lookout for a Master Technician (field based for Seat Division) to join our established team.

In 2020 the Seat division has gone from strength to strength and with that the complexities of the cars that we are seeing have also increased. The VWG and Seat have installed processes and procedures to work to that enable our technicians to claim back as much time as possible. This being the case we are looking to strength our technical department by employing a Seat Division Master technician to help, guide, assist and cover those times of holidays, training and sickness to enable sites to continue to outperform their budgets, targets and objectives.

Your day

This role will be field based and the candidate will be expected to commute to all sites within the SEAT division (apart from IOW). The perfect candidate will already be at Master Tech level or has been at master tech level in the past with the VWG/SEAT Brand. All training will be provided and the candidate will also be shown, trained in the fundamentals of running a service/aftersales department in the future.

As Master Technician you will carry out a variety of complex workshop work in an efficient and safe manner. The aim is to meet customer requirements and maximise workshop utilisation and productivity.

Your day will include:

  • Carrying out vehicle services and repairs of difficult cars in accordance with brand technical standards.
  • Working in accordance with brand and dealership processes.
  • Liaising directly with customers where appropriate.
  • Providing support to less experienced colleagues ensuring they are trained and up to date in their skills and knowledge of processes and repairs.
  • Attending regular training to update technical skills.
  • Be the technical liaison between the Seat sites sharing knowledge and expertise.
  • Cover holidays and absences in the Seat workshops.

Have you got what it takes?

  • Master Tech level (or has been at master tech level in the past with the VWG/SEAT Brand.)
  • Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification.
  • Ability to work as part of a team.
  • Commitment to delivering first class customer service.
  • Able to plan, organise self and meet agreed work deadlines.
  • Ability to travel to the different sites.
  • Self-Motivated.
  • Good communicator.

What is in it for you?

  • Highly competitive salary and bonus scheme.
  • Full training and support to help you immerse yourself in the role and Snows values.
  • 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20, 25, 30 years anniversary. (Pro rata for part time employees).
  • Discounted MOTs, Service & Parts.
  • Recommend a Friend Bonus/ Introducing a Customer Bonus.
  • Life Assurance Benefit.
  • Snows Contributory Pension Scheme.
  • Specsavers Vouchers.
  • BEN – Employee Assistance Programme.
  • Excellent development opportunities to learn & grow with Snows.
  • Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of Work

Hours Monday to Friday 8.30am – 17.30pm with 1 hour for lunch.

We regret that due to volume, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of the close date please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button.

Ref: MST TECH field

Location Southampton
Salary Competitive salary, Commission structure, Company Car
Closing Date 08/02/2021

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