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Senior Parts Advisor

The Driving Spirit

Snows are an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners. We are currently on the lookout for a Senior Parts Advisor to join our Parts Team at SnowsToyota and Lexus Exeter.

Your day

The Senior Parts Advisor role will lead and manage the dealership’s Parts team to deliver profitability and customer satisfaction.

Your day will include:

  • Ensuring all members of the Parts team understand the implications of the Brand Experience for their role and monitors performance against agreed customer service targets (e.g. CES).
  • Leading the team by personally demonstrating and encouraging the skills and behaviours associated with the Brand Experience and Brand Values.
  • Ensuring that the Parts team work closely with colleagues in Sales, Service and Administration to deliver excellent customer service.
  • Managing the day- to- day operations of the Parts Department to ensure the achievement of key targets (e.g. parts & accessory sales volumes and margins).
  • Overseeing parts and accessory stock levels to meet customer requirements and minimise cost.
  • Ensuring non-current stock is promoted to build sales or returned within the 19 day period to minimise levels of non-current stock.
  • Managing stock visibility to ensure all necessary personnel have accurate information on availability and price.
  • Negotiating with non-franchise parts suppliers to ensure best prices.
  • Continuously reviewing Parts processes and systems to improve on and deliver increased levels of customer satisfaction whilst maximising profitability.
  • Managing the dealership’s trade sales activity – including prospecting activity, agreement of discounts and van sales.

Have you got what it takes?

  • Technical Qualification or proven experience of working with vehicle parts.
  • Abe to communicate effectively with team, manage external relationships and customer relationships to deliver required information in a timely way.
  • Proven supervisory experience – able to supervise and mentor team members to achieve their work load.
  • Able to assimilate information quickly and provide considered responses.
  • Strong work ethic and adaptable to change.
  • Attention to detail and maintains good, accurate quality of work.
  • PC, Microsoft and web literate.
  • Full, clean driving licence.

What is in it for you?

  • Highly competitive salary and bonus scheme.
  • Full training and support to help you immerse yourself in the role and Snows values.
  • 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
  • Discounted MOTs, Service & Parts.
  • Recommend a Friend Bonus/ Introducing a Customer Bonus.
  • Life Assurance Benefit.
  • Snows Contributory Pension Scheme.
  • Health Shield.
  • BEN – Employee Assistance Programme.
  • Excellent development opportunities to learn & grow with Snows.
  • Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of Work

Monday to Friday 8.30am – 6.00pm (1 hour lunch).

Saturday 8.30am – 1.00 pm (1 in 3).

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button.

Thank you for applying to Snows.


Location Toyota Lexus Exeter
Salary Competitive Salary and bonus
Closing Date 11/11/2021

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