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WARRANTY ADMINISTRATOR

The Driving Spirit

Snows are an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a Warranty Administrator for our Seat franchise in Southampton.

The Seat Division has enjoyed a really strong year of growth from 2019 and a lot of this growth has come from the warranty and the brands CIG program, this is only likely to increase into 2021 and beyond, therefore the warranty department is going to be even busier in the coming years.

As a Seat Division Warranty team member you will be joining an established team of 2 and report directly into the General Aftersales Manager, the role is primarily field based, covering 2 sites and providing holiday cover.

Your day

The Warranty Administrator will ensure the accurate and timely processing of Warranty claims.

  • Ensure that all jobs passed for warrant submissions are accurately invoiced and costed.
  • Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.
  • Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction.
  • Utilise technical knowledge and understanding of warranty procedures to enable effective, economic and correct application of manufacturer’s warranty systems.
  • Ensure all clerical functions within the warranty department are carried out in accordance with Snows policy.
  • Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
  • Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.

  • Have you got what it takes?

  • Able to plan, organise self and meet agreed work deadlines.
  • Able to assimilate numerate information quickly and provide considered responses.
  • Strong work ethic and adaptable to change.
  • Attention to detail and maintains good, accurate quality of work.
  • Able to react positively to organisational and market changes.
  • Valid driving licence.
  • PC literate/ Web literate.
  • Fluent in written and spoken English.
  • Good communicator.

  • What is in it for you?

  • Highly competitive salary and bonus scheme.
  • Full training and support to help you immerse yourself in the role and Snows values.
  • 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20, 25, 30 years anniversary. (Pro rata for part time employees).
  • Discounted MOTs, Service & Parts.
  • Recommend a Friend Bonus/ Introducing a Customer Bonus.
  • Life Assurance Benefit.
  • Snows Contributory Pension Scheme.
  • Specsavers Vouchers.
  • BEN – Employee Assistance Programme.
  • Excellent development opportunities to learn & grow with Snows.
  • Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

  • Hours of Work

    Monday – Friday 8.30am – 17.00pm with 1 hour for lunch




    We regret that due to volume, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of the close date please assume you have been unsuccessful on this occasion.

    ** Important Consent Note ** By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above please do not click the “Submit Application” button.

    Ref: SSS WA

    Location Southampton
    Salary Competitive salary, Commission structure, Company Car
    Closing Date 08/02/2021

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