Snows Mercedes-Benz Vans in Exeter is the newest member of the manufacturers official Dealer Network, and has now proudly received the ProCenter status in record time, after just 10 months of being open.
Our stunning new showroom based on Hennock Road in Marsh barton, Exeter, offers local motorists industry-leading levels of service for all of their Mercedes-Benz Van needs. The Van ProCenter programme is a Europe-wide initiative by Mercedes-Benz that puts customer care at the very top of the agenda. Snows' success - which follows a comprehensive audit by the manufacturer - reflects the quality of the people and procedures that operate at our Mercedes-Benz Vans dealership.
Mercedes-Benz Van ProCenter Dealers are required to demonstrate ‘best-in-class’ brand and product presentation. Our light and airy Exeter showroom – which boasts a huge, nine-screen interactive TV display as well as numerous other high-tech solutions – is most definitely a prime example of the Mercedes-Benz Vans’ brand vision and retail-focused approach to business.
Director, Alex Domone (pictured on the left with Sales Manager, Claire Edmond), declared: “The Van ProCenter scheme is designed to ensure that customers enjoy the finest acquisition and ownership experiences. Only the very best Dealers have been able to meet all of its stringent requirements, so the fact that we’ve done so within a year of our appointment as a Mercedes-Benz Vans Dealer is a source of great pride for the entire company team.”
He continued: “My colleagues have lived and breathed this project for a number of months, and I’d like to thank them for all of the hard work and commitment they’ve put in. Every member of our motivated and expert team is fully committed to the Van ProCenter programme, and to delivering the class-leading levels of service that Mercedes-Benz Vans customers are entitled to expect. We’re still a very new member of the Mercedes-Benz Vans family, but following the investments we’ve made in recruitment and training, and with the full backing of our manufacturer partner, we now have the perfect platform from which to grow the business.”
Van ProCenters must meet the manufacturer’s strict requirements on everything from sales staff numbers, their training, qualifications and expertise in specific models and business sectors, to advice on bodybuilding options and the availability of demonstration vehicles for test drives at short notice.
They are also required to provide extended opening hours for customer convenience, as well as displaying a broad range of top-quality used vans, while also offering customers fair and transparent trade-in deals on their own vehicles.
From an aftersales perspective, Van ProCenter Dealers must have specially trained service advisors and technicians, and ensure customer mobility by laying on replacement vehicles, and collection and delivery services. Snows' are absolutely thrilled to have represented both our company and the manufacturer in such a prestigious manner and to have met the high standards expected of a Mercedes-Benz Vans dealer.
Mercedes-Benz Vans Managing Director Steve Bridge commented: “When selecting our new Dealer partner last year, we had to ensure that not only would it be the right ‘fit’ for our business now, but that it would also be best-placed in the future to adapt to the changing requirements of our customers’ businesses.
“By meeting and in several cases exceeding so soon after their appointment all of the many strict standards necessary to become a Mercedes-Benz Van ProCenter, Alex and his highly professional team have confirmed that we made the right decision a year ago.
“Our commitment at Mercedes-Benz Vans is always to keep businesses moving. I have every confidence that the Mercedes-Benz Van Centre Exeter will deliver on this pledge, and that its customers can look forward to the very best service, not only when ordering and taking delivery of their new vehicles, but also once they’re on the road.”
Snows Group's first ever Snows Mercedes-Benz Vans Centre is located in Exeter, where our helpful staff promise to provide expert advice about all your motoring needs. The Group prides itself on its reputation and dedication to delivering excellent customer service, and is rewarded by the fact that over half of its business comes from returning customers. With Snows Group, driving becomes an experience, rather than a chore.
Author: Sophie Taylor
Please contact Sophie Taylor using email@example.com or 02380 707750 with all press enquiries.
Posted on 29/10/2018